Shipping policy

Processing time

Orders are packed and shipped within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Delivery times vary by country and destination. Once your order ships, you’ll receive a confirmation email with your tracking number so you can follow your parcel all the way to your door. Busy periods and customs checks can occasionally add a few days.

Shipping costs

• All orders: Free Express Shipping, including single tanks and every bundle

The exact cost is shown at checkout before you pay.

Tracking your order

As soon as your order ships, we’ll email you a tracking link. If you haven’t received it within 3 business days, check your spam folder or email hey@esmebelmont.com.

Lost or damaged parcels

If your parcel hasn’t arrived within 30 business days, or it arrives damaged, email us with your order number and we’ll sort it out with a replacement or a refund.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours and we’ll do our best to update it before your order ships.